This section of the scheduling journey illustrates how users access the CVS Health app and navigate to the “Book your flu shot today” link, which directs them to the scheduling flow for booking a flu vaccination appointment. While there are multiple entry points into the scheduling flow for various CVS services, this example focuses specifically on the flu shot booking process.

After selecting the “Book your flu shot today” link, users are taken to the initial scheduling landing page. Here, they have the option to “Sign in to save time” if they already have a CVS account or proceed as a guest by clicking the “Continue without sign-in” link. For this example, we will demonstrate scheduling an appointment without signing in.

After selecting the “Continue without signing in” link, the user proceeds to enter their basic information, enabling CVS to create a guest profile and ensure they receive the appropriate care. The required fields include First Name, Last Name, Email, and Date of Birth, while all other fields are optional and can be completed at the user’s discretion.

The Email field is mandatory as it serves several critical purposes: enabling multi-factor authentication, providing a confirmation of the scheduled appointment, and sending reminders for the upcoming appointment. Additionally, the confirmation email allows users to conveniently cancel or reschedule their appointment if needed.

After submitting their basic information, users must complete a multi-factor authentication (MFA) process. This step enhances security and ensures the accuracy of the contact information provided. By verifying their details, users can receive appointment confirmations that include all necessary visit details, as well as options to cancel or reschedule if needed.

MFA also ensures that CVS can reliably contact the user if necessary. In the example above, authentication is completed via SMS. If the user only provides an email address, the authentication process is conducted through email instead.

After the user’s identity and contact information have been verified, they are directed to the “Patient and Vaccine” screen. Since the initial link was specific to flu vaccinations, this flow emphasizes the various vaccines CVS offers.

By selecting the section of the card displaying the user’s name and the dropdown icon, users can expand the view to explore the available vaccines. They can select up to three vaccines to receive during a single visit. Once a vaccine is chosen—for example, “Flu”—the corresponding button will display an active state. Additionally, the selected vaccine will appear in text below the user’s name, and a green checkmark will be shown to the right of the user’s name as further confirmation.

After selecting the desired vaccines, users can proceed by clicking the “Next” button. At this stage, they are presented with recommended vaccines tailored to their needs. These recommendations may vary based on seasonal relevance or if the user’s area is experiencing an uptick in illnesses for which CVS offers vaccines.

After selecting their desired vaccine, users can choose a time and location that best suits their needs. They can either enter a ZIP code manually or select “Use current location,” which automatically inputs their location into the CVS app and proceeds to the next step.

At this stage, users are presented with a map displaying pins for nearby CVS locations. By default, the app highlights the closest location with available appointments. Users can explore other options by selecting different pins on the map or scrolling through the list of recommended locations.

In this example, the user selects the recommended location at “397 Post Road East, Westport, CT, 06880.” Once a location is chosen, the user proceeds to select a preferred date and time for their appointment. After confirming both the location and time, they simply click the “Book” button to move on to the next step.

The next step involves gathering additional details from the user for legal purposes and to ensure they receive the best possible care. To provide their ethnicity and race, the user simply clicks the input field, which displays a list of options to choose from. Once these details are entered, the user can click the “Next” button to proceed to the following screen.

To proceed, the user is required to select any applicable options to inform the Nurse Practitioner of any pre-existing conditions that may require attention or could interact with the treatment. If none of the options apply, the user can select the “None of the statements apply” option, as shown in the example above.

The final step in scheduling an appointment requires the user to agree to the “Consent to Contact You” option, allowing CVS to send appointment updates and reminders. The user must also review their appointment details under the “Visit Details” section to ensure all information is correct. If any details are incorrect, they can update the information by selecting the icon next to the displayed data. Once the consent is given and the visit details are reviewed, the user can select “Confirm Visit” to finalize and schedule their appointment.